Terms and Conditions:

Return Policy

At [Your Shop Name], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with easy returns and exchanges. Please review our return policy below for details.

1. Return Eligibility

  • Items must be returned within 30 Days days from the date of delivery.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain types of products may not be eligible for return, including:
    • Perishable goods (e.g., food, flowers, or plants)
    • Custom or personalized items
    • Intimate items such as undergarments or swimwear (for hygiene reasons)
    • Downloadable software products
    • Gift cards

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at info@gamespeddler.com with your order number and reason for return.
  • You will receive detailed instructions and a return authorization number (RMA) if applicable.
  • Pack the item securely in its original packaging, including any accessories, manuals, or free gifts.
  • Send the package to:
    GAMES PEDDLER Sagl
    Via dei gilardi, 5
    Montagnola, TI, 6926
    Switzerland

3. Shipping Costs for Returns

  • Customer-Paid Returns: You are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
  • Store-Paid Returns: If the return is due to our error (e.g., wrong item sent, defective product), we will provide a prepaid return label or reimburse you for the shipping cost.

4. Refunds

  • Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 30 Days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • Please note that depending on your payment method, it may take additional time for the refund to appear in your account.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at info@gamespeddler.com. Once the original item is returned, we will ship the new item if available. Shipping costs for exchanges may apply.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or clearance items (unless defective)
  • Gift cards
  • Items marked as “Final Sale”

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 Days of receiving the product. We may ask for photos or other proof to verify the condition, and we will work to resolve the issue promptly by offering a replacement or refund.

8. Contact Information

If you have any questions about our return policy, please contact us:

  • Email: info@gamespeddler.com

Thank you for shopping with Gamespeddler We appreciate your business and look forward to helping you find the perfect products.


Liability for Supplementary Costs

By making a purchase from our online shop, you acknowledge and agree that any supplementary costs incurred beyond the price of the goods, such as but not limited to, customs duties, taxes, import fees, shipping surcharges, currency conversion fees, or third-party transaction charges, are the sole responsibility of the customer.

We are not liable for any additional costs that may arise after your purchase is processed, including those imposed by your country’s customs or tax authorities. It is the customer’s responsibility to be informed about and comply with local laws and regulations regarding imports and taxation.

While we strive to provide accurate shipping and pricing information, we do not guarantee that the price displayed at checkout includes all applicable fees and charges. We will not reimburse or compensate for any costs incurred after the transaction has been completed.